This Privacy Policy applies to your use of this website www.Helzy.in and mobile App “Helzy” collectively referred to as “website”. By using our website, you agree to be bound by the terms and conditions of this Privacy Policy. You hereby expressly consent to the processing of your personal information in accordance with this Privacy Policy. Your personal information may be stored, processed or transmitted in India or around the world. If you do not agree to the terms of this Privacy Policy, please do not use or access our website. By mere use of or access to our website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the “Terms & Conditions”.

If you do not agree with our policies and practices, you can choose to refrain from using this website. If you use the services on behalf of a third party, such as a minor, or an entity, such as your employer, it is deemed that you are authorised by such individual or entity to accept the privacy policy on such individual’s or entity’s behalf and consent on behalf of such individual or entity to our collection, use, sharing and disclosure of such individual’s or entity’s personal information as described in this policy.

THIS PRIVACY POLICY WAS LAST UPDATED ON 1ST SEPTEMBER 2019. WE MAY, AT OUR SOLE AND ABSOLUTE DISCRETION CHANGE THIS PRIVACY POLICY FROM TIME TO TIME. IF WE MAKE ANY CHANGES TO THIS PRIVACY POLICY, THE LAST MODIFIED PRIVACY POLICY SHALL BE APPLICABLE TO YOU

1. Types of information we collect

We collect personal information from you in a variety of ways when you use our website, such as:
AccountRelated: We collect, and associate with your account information, personally identifiable information including but not limited to your name, your company’s name, email address, phone number, profile details, work, gender, business details, address, demographic information, payment method. Further it is clarified that we do not collect credit card information on our website.
Website Use Related. When you use our website, we store, process and transmit your files (like images, videos, emails, feedback, postings, comments, log file information from browser, software etc., metadata and other data)and information related to them,Physical, physiological and mental health condition, Medical records, Test reports and Medical history.
Usage Related. We collect information about your preferences as per the data input by you. Your devices (depending on their settings) may also transmit location information to us.
Cookies and Session Data. We use technologies like cookies and pixel tags to provide, improve, protect and promote our website. For example, cookies help us with things like remembering your login ID for your next visit, understanding how you are interacting with our website, and improving it based on that information. We use software tools to collect information about how you interact with our website, such as mouse clicks, touch gestures, drags, hover-overs, response times, errors, page views and length of visits to certain pages. You can set your browser to not accept cookies, but this may limit your ability to use our website. We may ask our other partners to serve ads or services to your computer systems or other devices, which may use cookies or similar technologies placed by us or the third party. We do not control use of such technologies used by advertisers and partners and we expressly disclaim responsibility for information collected through them.
Analytic Services. We may use third party analytics services such as Google Analytics, etc., to collect information about how you use and interact with our website. Such third-party analytics services may use cookies to gather information such as the pages you visited, your IP address, a date/time stamp for your visit and which website or hyperlink referred you to our website. We use these analytics services to analyse how people use our website, to improve them, to customize the content/features users see/use based upon their interests and to send email/ messages to users who are not actively using our website. For more information about how these entities use this information, please refer to their privacy policies made available on their respective websites.

2. How we use your information

In general, the information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We may use your information in the following ways:
1. to send you a welcome e-mail/message and to verify ownership of the e-mail address/ mobile number provided when your user account was created;
2. to identify you as a user in our system;
3. to provide access to our website;
4. to facilitate the creation of and secure your user account;
5. to provide improved administration of our website;
6. to notify you about updates to our website;
7. to improve and customize the quality of experience when you interact with our website;
8. to send you administrative notifications, such as security or support and maintenance advices;
9. to engage with or contact inactive users of our website;
10. to direct certain content and advertisements to you so that you are more likely to see content and advertisements that are relevant to you;
11. to analyse the data submitted by you;
12. to send offers and promotional materials related to our website and/or products and/or services and those of third parties for marketing and other purposes.

IN ORDER TO AVAIL THE SERVICES, USERS MAY BE REQUIRED TO UPLOAD COPIES OF THEIR PRESCRIPTIONS, ON THE APPLICATION IN ACCORDANCE WITH THE TERMS OF USE AND THE PRESCRIPTIONS AND TEST REPORTS PROVIDED BY OUR PARTNERS (LABS) WILL BE STORED/ DISCLOSED BY US ONLY IN THE MANNER SPECIFIED IN THIS PRIVACY POLICY AND THE TERMS OF USE. THE TERM USER INFORMATION SHALL ALSO INCLUDE ANY SUCH PRESCRIPTIONS AND TEST REPORTS UPLOADED OR OTHERWISE PROVIDED BY USERS AND SERVICE PROVIDERS.

We may also use and share aggregated or de-identified information for any purpose and in any manner. This anonymous data we share may include non-personally identifiable data that we create using your personal information by excluding information that makes the data personally identifiable.

3. How we share your information

We may share information as per terms of this Privacy Policy;however, we shall endeavour that such use of information does not create hindrance on your use of our website. We do not share your personal information with third parties other than as follows:
Health Care Service Providers, Labs &Pharmacies: Your information shall also be shared with the HCSPs like doctors, clinic administration, hospital administration or Labs & Pharmacies who are responsible for fulfilling your respective service requests. You may note that while making a booking on the website you authorize us to share your information with the HCSPs. However, how the said service providers use the information shared with them is beyond our purview. You are therefore advised to review the privacy policies of the respective service provide/supplier whose services you choose to avail.
Others working for us. We use certain trusted third parties to help us provide, improve, protect, and promote our website (such as third-party analytics tools to help us measure traffic and usage trends for our website). These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy.
Third Parties. We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you
Voluntary Consent. Any information or content that you voluntarily disclose for posting on our website may become available to the public, as controlled by any applicable privacy settings that you set. Once you have shared the content/data or made it public, that content/data may be re-shared by others.
Enforcing Rights. We may also disclose personal information to enforce our policies, respond to claims that a posting or other content violates others’ rights, or protects anyone’s rights, property or safety.
Law & Order. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with the laws; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of our name, brands, trademarks or such other rights belonging to us or our other users; or (d) protect our rights.

4. Storing of information

Retention. We will retain your personal information for as long as we need it.
No warranty. We use commercially reasonable safeguards to help keep the information collected through our website secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account.
HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET, OR METHOD OF ELECTRONIC STORAGE, IS 100% SECURE AND SO WE CANNOT FULLY ENSURE OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR GUARANTEE THAT INFORMATION ON OUR WEBSITE MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY ANY PERSON.
You are responsible for maintaining the secrecy of your unique password and account information.

Around the world. We may store, process and transmit information in locations around the world – including those outside your country. Information may also be stored locally on the devices you use to access our website. By registering for and using our website, you consent to the transfer of information to any part of the world in which we, our affiliates or service providers maintain facilities and the use and disclosure of information about you thereto as described in this Privacy Policy.

5. Changes in Company

We may share some or all of your information in connection with or during negotiation of any merger, financing, acquisition or dissolution, collaboration, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, your information may also be transferred as a business asset. If another entity acquires us or our business or assets, that entity will possess all your information collected by us and will assume the rights and obligations regarding your information as described in this Privacy Policy.

6. Opt-Out and Deletion of data

You can stop all collection of information by the Application easily by uninstalling the Application.If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at help.helzy@gmail.com and we will respond within reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

7. Jurisdiction

This Privacy Policy and the relationship between you and us shall be governed by the laws of the India as applied to agreements made, entered into, and performed entirely in India, notwithstanding your actual place of residence. All lawsuits arising from or relating to this Privacy Policy or your use of our website shall be brought in the courts of Patna, India and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose.

8. Communications

We may periodically send you free newsletters and promotional communications. When you receive newsletters or promotional communications from us, you may “opt-out” of these emails by following the unsubscribe instructions provided in the email you receive or by contacting us at help.helzy@gmail.com. Despite your indicated email preferences, we may send you notice of any updates to our Privacy Policy, Terms of Use or other administrative emails.